Dabble Pays A$1.07 Million Over BetStop Self-Exclusion Breaches
Australian wagering operator Dabble Sports has paid A$1,069,200 in penalties after a regulatory investigation identified multiple breaches of rules protecting people registered with BetStop, the National Self-Exclusion Register.
The Australian Communications and Media Authority announced the enforcement action on 16 September 2026. Dabble also provided a two-year court-enforceable undertaking requiring an independent review and improvements to its compliance systems.
Accounts remained open after customers joined BetStop
The investigation found that Dabble did not close 157 wagering accounts after their holders registered with BetStop. Australian self-exclusion rules require wagering providers to close registered customers’ accounts as soon as practicable.
BetStop allows people to exclude themselves from licensed Australian online and telephone wagering services. Once a person is registered, providers must prevent them from using existing accounts and must stop directing gambling promotions to them.
Marketing messages reached self-excluded customers
Dabble sent 839 electronic messages to 165 people who had self-excluded. The communications included emails, SMS messages and app push notifications.
The regulator also found that 45 customers received more than 2,000 push notifications that did not include the required information about BetStop.
Two-year compliance undertaking imposed
Under the court-enforceable undertaking accepted by the regulator, Dabble must arrange an independent assessment of its compliance arrangements and invest in the improvements recommended through that process.
The undertaking will remain in place for two years. If Dabble fails to meet its terms, the regulator can apply to a court to enforce the agreement.
Stronger penalties to begin in 2027
The regulator said wagering companies need reliable systems that promptly recognise self-excluded customers, close their accounts and prevent further promotional contact.
Changes taking effect on 1 January 2027 are set to strengthen the BetStop framework, including substantially higher penalties for operators that breach self-exclusion requirements.